We are excited to announce the upcoming release of our ServiceNow plugin for Meridian, part of our Meridian 25 effort. This plugin is designed to enhance your experience by providing seamless integration with ServiceNow, allowing you to perform various actions to improve your network monitoring and team coordination.
Key Features of the ServiceNow Plugin:
- ServiceNow CMDB Integration: To eliminate gaps in network monitoring coverage, populate a discover requisition with the contents of your CMDB. This ensures that your monitoring is comprehensive and up to date.
- Send Alarms and/or Events to ServiceNow: Sending alarms and events directly to ServiceNow will keep everyone on the same page and prevent anyone from being blindsided.
- Synchronize Ticket Creation: Synchronize ticket creation between Meridian and ServiceNow to ensure seamless coordination among team members.
Please note that the ServiceNow plugin requires Meridian 24 or later. For more details, you can refer to the product documentation page.
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About the Author: José Anés
OpenNMS Product Manager. My goal is to continuously improve the value our products provide to our customers and to make sure you can keep your IT Infrastructure working at the best of its capabilities.
Always looking for an opportunity to have a conversation with our customers to understand their needs. Don't hesitate to contact me for any reason.
Some background:
Over 28 years of experience on the Networks, Systems and Applications Management industry. From developer, to Pre-Sales, to Custom Software Development Consulting, and then into Product Management. Focused on a wholistic view of every dependency that may impact the End User Experience. Extremely happy to be supporting the most flexible management application I have ever worked with.
